Dear Mr. Singer,
I have just finished a year long claim situation with my insurance company in which Brian Boak represented me. I am writing to tell you what extraordinary service I received particularly from Brian, and from your whole team.
From the minute that Brian walked into my house, which he has visited over the years of our relationship, he was an instant help. My building was undergoing massive outside repair work. The stones were removed, steel beams needed to be replaced, drilling and welding were constant. My walls had cracked but more importantly some of the stones removed exposed my home completely to the outside. I could see Central Park through the wall under my dining room window. Plastic had been put up both in and outside, and all sorts of weather stripping, and then foam in the holes. But the apartment was a mess, so filthy we did not eat in it for almost a year. Upholstery was ruined, curtains etc.
I think I must have been in shock at what was happening and didn’t know what to do. Brian immediately advised me to remove all the art and got me the name of a storage company that arrived within days. From that point on he guided and helped me sometimes on a daily basis.
This was an unusual claim, I know, to have such extensive damage from filth from the outside. And the insurance company was at times quite reluctant. In October they made me stop work repainting etc to let a representative view the damage to the wallpaper. Months later they had not responded despite my complete cooperation. Brian was relentless in keeping up with the dozens and dozens of separate claims. He stayed on top of every aspect of what was happening.
And in the end I think he did a superb job. We got much of the claim covered (mainly, what wasn’t was my fault, for not properly saving items). I could never possibly have gotten through this without him. He was on top of every detail. He responded politely and professionally to every inquiry and every burst of annoyance that I had.
I felt that I just had to write to tell you what an exceptional job he did and I will be recommending your company for many years to come. You must run an extraordinary shop there to have workers who are so caring and committed.
Many thanks for your service. I look forward to years of future business.